At Capital Resolve, we understand that dealing with financial matters can be complex and often raises questions. This FAQ section is designed to address common queries about our collection services and processes.
Search Questions
We are Capital Resolve Ltd and we are authorised and regulated by the Financial Conduct Authority. We have been instructed by a client to contact you regarding an outstanding debt due to them.
We offer several payment options, including online payments, bank transfers, and payment plans. We strive to work with the customer to find an attainable solution for repayment.
Yes, please use the make a payment link and follow the steps on the screen.
We understand financial situations can vary and are often able to negotiate a repayment plan. If you are unable to pay the full amount, you can register your account and set up an online repayment proposal. Alternatively, contact us to discuss possible payment plans.
We obtain contact information from our client and Credit Reference Agencies.
If you believe the debt is inaccurate, please contact us and include any supporting documents.
We are sometimes able to offer a settlement to clear a debt. Please contact us for further details.
If you are experiencing financial hardship, please inform us as soon as possible. We may be able to work with you to create a modified repayment plan that accommodates your current financial situation. Please view our Help & Support page or let us know about your difficulties here.
When contacting us, please provide our Case Number, which you can find in our communications to you. Any relevant information regarding your financial situation or disputes about the debt will also be helpful.
Paying off a debt will not automatically remove it from your credit report. However, your credit report will be updated to reflect that the debt has been paid. This can positively impact your credit score over time. Information about missed payments, defaults or court judgments will stay on your credit report for six years. You can use such services like creditkarma.co.uk to see your credit report.
We currently do not support business accounts online. Please contact us to discuss your account.
Please reset your password here and follow the steps on the page.
It may be that we hold an incorrect date of birth on the system for you. You may be able to continue registration by clicking the link in the error message and confirming alternative details. Or please give us a call so that we can verify your details and update our records.
Please refer to our complaints
There is an obligation for the registered keeper to keep their address correct and updated.
The liability lies with the registered keeper at the time to inform the DVLA when a vehicle is disposed of.
Please send us a copy of the proof of postage, and we can raise the issue with Sky. You can do so via Account > Contact Us > Dispute > Other
Please go to: sky.com/help/articles/return-or-recycle-sky-equipment
You can contact the Vodafone fraud team by calling 0333 304 1665 for free, or by submitting a fraud report. The fraud team is available 8 am-8 pm 7 days a week.