Capital Resolve is a leading debt resolution agency in the UK, providing effective and smart debt collection and recovery solutions. We work with blue-chip companies and government departments, including Vodafone. You can verify the authenticity of Capital Resolve to act in this matter at: cr-portal.com/verify
Vodafone provides broadband, TV, mobile and home phone packages and they have requested that we contact you regarding an unpaid bill or charges.
To pay the amount due to Vodafone, please visit the payment page.
Non-payment of the amount due to Vodafone can result in a range of actions depending on the products that you have. Please see below for full details of what might happen if you do not pay:
Further collections activity including letters, calls, SMS and emails
You may lose the possibility of reconnecting your service
If you can’t afford to pay the amount due to Vodafone, you should contact us here. Capital Resolve can work with you to find a suitable solution to resolve this matter, and we can be flexible to your circumstances including arranging a repayment plan so that you can pay the amount due to Vodafone via instalments.
Further details covering help and support can be found here.
Frequently Asked Questions
Capital Resolve Ltd have been instructed by Vodafone to contact you regarding an outstanding balance.
We offer several payment options, including online payments, bank transfers, and payment plans. We strive to work with you to find an attainable solution for repayment.
Yes, please use the make a payment link and follow the steps on the screen.
We understand financial situations can vary and are often able to negotiate a repayment plan. If you are unable to pay the full amount, you can register your account and set up an online repayment proposal. Alternatively, contact us to discuss a possible payment plan.
If you were paying for both a device and an airtime plan, it’s common for these outstanding balances to be referred to Capital Resolve as separate accounts for collection. Handset accounts, mobile airtime accounts, and broadband supply accounts are handled individually, which is why you may see multiple accounts placed with Capital Resolve.
Vodafone requires customers requesting a repayment plan longer than 12 months to complete affordability questions. This ensures that the repayment plan is affordable for the customer and helps clear the outstanding balance as quickly as possible while meeting their financial circumstances.
We obtain contact information from Vodafone and various Credit Reference Agencies. Please note that any searches we undertake through Credit Reference Agencies do not leave a footprint on your credit record and your credit score is unaffected.
If you believe the balance is inaccurate, please contact us and include any supporting information. Alternatively, you can raise your dispute direct on our portal here once you have created or logged in to your account.
Vodafone does not allow settlement amounts for Vodafone Glass and Vodafone Mobile accounts. However, for certain other account types, settlement options may be available under specific conditions. Please contact us to discuss your options further.
If you are experiencing financial hardship, please inform us as soon as possible. We may be able to work with you to create a modified repayment plan that accommodates your current financial situation. Please view our Help & Support page or let us know about your difficulties here.
When contacting us, please provide our Case Number, which you can find in our communications to you. Any relevant information regarding your financial situation or disputes about the fine will also be helpful.
Please reset your password here and follow the steps on the page.
It may be that we hold an incorrect date of birth for you. You may be able to continue registration by clicking the link in the error message and confirming alternative details. Alternatively, please give us a call so that we can verify your details and update our records.
Please refer to our complaints page
