Capital Resolve is a leading debt resolution agency in the UK, providing effective and smart debt collection and recovery solutions. We work with blue-chip companies and government departments, including SSE Business Energy. You can verify the authenticity of Capital Resolve to act in this matter at: cr-portal.com/verify
To pay the amount due to SSE Business Energy, please go here.
If you can't afford to pay the amount due to SSE Business Energy you should contact us here.
Capital Resolve can work with you to find a suitable solution to resolve this matter. We understand that circumstances vary, and in some cases, we may be able to offer flexible options, including setting up a repayment plan, allowing you to pay the amount due to SSE Business Energy in manageable instalments. Please be aware that we cannot accept a repayment plan if you are still a SSE Business Energy customer.
Further details covering help and support can be found here.
Frequently Asked Questions
Capital Resolve Ltd have been instructed by SSE Business Energy to contact you regarding an outstanding balance.
We offer several payment options, including online payments and bank transfers. We strive to work with the customer to find an attainable solution for repayment.
Yes, please use the make a payment link and follow the steps on the screen.
We understand financial situations can vary and are often able to negotiate a repayment plan. If you are unable to pay the full amount, you can register your account and set up an online repayment proposal. Alternatively, contact us to discuss possible payment plans.
If you believe the balance is inaccurate, please contact us and include any supporting information. Alternatively, you can raise your dispute direct on our portal here once you have created or logged in to your account.
We can help you understand or reconcile your bill. Please contact us and we’ll be happy to help.
We can obtain copies of your bills from SSE Business Energy if you are no longer a customer of theirs. Please send your request to: copybillrequest@capitalresolve.com. Alternative ways of contacting us can be found here.
If you are working on behalf of the company/person that is named on this account, please provide a letter of authority when you contact us, confirming you are authorised to deal with the account on the holder’s behalf. We will not be able to discuss the account without this authorisation.
A settlement option may be available under certain conditions if you are no longer a customer of SSE Business Energy. Please contact us to discuss your options further.
If you are experiencing financial hardship, please inform us as soon as possible. We may be able to work with you to create a modified repayment plan that accommodates your current financial situation. Please view our Help & Support page or let us know about your difficulties here.
When contacting us, please provide our Case Number, which you can find in our communications to you. Any relevant information regarding your financial situation or disputes about the fine will also be helpful.
If your account is in a business name you will not be able to register on our portal. This feature is expected to be available during the 2nd quarter of 2025. You will still be able to make a payment without the need to register.
Please reset your password here and follow the steps on the page.
If your account is in the name of an individual, it may be that we hold an incorrect date of birth for you. You may be able to continue registration by clicking the link in the error message and confirming alternative details. Alternatively, please give us a call so that we can verify your details and update our records.
Please refer to our complaints page
