Contact Us - Self Service Portal - Capital Resolve Ltd

Thank you for letting us know that this isn't your debt. We'll work at getting this sorted as soon as possible.

Please note that if this debt relates to utilities and you are disputing liability because you think you are wrongly being billed for a period when you weren’t living at the relevant supply address, then we would need proof of when you left the property, such as a tenancy agreement, final council tax bill, check-out report or a letter on headed paper from the letting agents. If this debt relates to any other services, then please use the text box below to provide details of why you feel that this debt does not belong to you and attach any relevant documentation to support this.

We currently only accept PDF,PNG,JPG files

Copy of Identification *

Proof of Address *

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Thank you for letting us know that you've already made the payment. We'll get this sorted as soon as possible.

Please provide a proof of payment. A proof of payment can be a receipt (either a scan, a photo, or a PDF) or a screenshot from your online bank, clearly showing ALL of the following:

Your details - we need to see your name and account number, and your bank's name
Our details and our case number (if payment was made to us) or our clients' details and your client reference (If payment was paid directly to them)
Date - when the payment was made
Amount - the amount that you sent to us or our client
Currency - the currency in which your money was sent to us
Reference - the reference you added to your transfer

If you aren't able to fit all of this information into one image, you can take two screenshots. They both need to show your bank account number to confirm the information is for the same account.

If you are unable to provide proof of payment using one of the methods above, you can send it to us at Capital Resolve Ltd, Fountain Court, Vale Business Park, Evesham, Worcs., WR11 1LS

Payment Date *

Proof of Payment *

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In the space provided here, please tell us about your issue. You can resize the box if need a bigger space by using the mouse.
We will review your situation and come back to you by email.
If you could not find the help you need here, please email or call us using the contact us page.

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Please attach any supporting documents you may want to add (optional)

We currently only accept PDF,PNG,JPG files

* Required fields

Dispute